Alternative Dispute Resolution for Organizations : How to Design a System for Effective Conflict Resolution -- Allan J. Stitt  -- Alternative Dispute Resolution (ADR) is a rapidly growing field, due to its popularity as an alternative to long and expensive lawsuits. This book is for people who work within organizations and are involved in disputes themselves, or for people who are required to deal with or resolve disputes. 

• Controlling the Costs of Conflict : How to Design a System for Your Organization; Karl A. Slaikeu, Ralph H. Hasson
• Harvard Business Review on Managing People (Harvard Business Review Paperback Series);
• The Mediation Process : Practical Strategies for Resolving Conflict (Jossey-Bass Conflict Resolution Series); Christopher W. Moore

  The Keys to Conflict Resolution : Proven Methods of Settling Disputes Voluntarily -- Theodore W. Kheel, William L. Lurie   --  
In The Keys to Conflict Resolution, noted mediator Theodore W. Kheel tells how he helped resolve some of the great showdowns between management and labor over the past 50 years in America. Tapped as a mediator by presidents, governors, and business leaders, Kheel is a veteran of more than 30,000 labor disputes. He was in the thick of the national railroad strikes of the 1960s, the nasty fights between New York City's longshoremen and shippers, and the contract wars involving players and owners in the National Football League.

While most books on negotiating teach you to beat an opponent, Kheel stresses the art of persuasion and the techniques of compromise. "There are times when a tough-as-nails approach will work," he writes. "But the basic aim of negotiation is to get your opponent to agree to give you what you want. You may be able to bully him into doing that. You can also be successful by being skillfully persuasive." Kheel is an expert at the three types of "alternative dispute resolutions": mediation, arbitration, and negotiation. And in separate chapters he explains his "ten commandments" and other fine points for mastering each. Kheel peppers the book with anecdotes about his efforts to settle labor disagreements throughout his long career, including those involving personalities such as comedian Carol Burnett and the late Washington newspaper publisher Philip Graham. This book is for anyone seeking advice on how to reach a deal that's best for all sides at the table. --Dan Ring (amazon reviewer)

Encyclopedia of Conflict Resolution  

Heidi Burgess, Guy M. Burgess / Hardcover / Published 1997

Processes of Dispute Resolution : The Role of Lawyers (University Casebook Series)

John S. Murray, et al / Hardcover / Published 1996

 

Workplace Dispute Resolution : Directions for the 21st Century -- Sandra E. Gleason(Editor);  Dispute management in the US currently accepts workplace conflicts as a necessary part of organizational life. Having an effective dispute management system means providing the methods to resolve a dispute that match the type and stage to which it has progressed while also serving the needs of those who use the system. Contributors to this collection provide a variety of viewpoints, including international perspectives, that help explain why employers who are committed to effective dispute management will use a combination of preventive and remedial dispute resolution mechanisms to address conflicts based primarily on interests, rights, or power. 

Alternative Dispute Resolution for Organizations : How to Design a System for Effective Conflict Resolution  

Allan J. Stitt / Hardcover / Published 1998 

Beyond the Walls of Conflict : Mutual Gains Negotiating for Unions and Management  

David S. Weiss / Hardcover / Published 1996

Breaking the Impasse : Consensual Approaches to Resolving Public Disputes  

Lawrence Susskind, et al / Paperback / Published 1989

Children and Marital Conflict : The Impact of Family Dispute and Resolution (Guilford Series on Social and Emotional Development)  

E. Mark Cummings, Patrick Davies / Paperback / Published 1994

Children and Marital Conflict : The Impact of Family Dispute and Resolution (Guilford Series on Social and Emotional Development)  

E. Mark Cummings, Patrick Davies (Contributor) / Hardcover / Published 1994

The Complete IEP Guide : How to Advocate for Your Special Ed. Child  

Lawrence M. Siegel, Marcia Stewart (Editor) / Paperback / Published 1999

Compulsory Arbitration : The Grand Experiment to Employment  

Richard A. Bales / Hardcover / Published 1997

Conflict Resolution in the Schools : A Manual for Educators (Jossey-Bass Education Series)  

Kathryn Girard, et al / Paperback / Published 1996

Construction Dispute Review Board Manual (Construction Series)  

Robert M. Matyas, et al / Hardcover / Published 1995

Dealing in Virtue : International Commercial Arbitration and the Construction of a Transnational Legal Order (Language and Legal Discourse)  

Yves Dezalay, Bryant G. Garth / Hardcover / Published 1996

Dictionary of Conflict Resolution  

Douglas H. Yarn(Editor) / Hardcover / Published 1999

Discovery & Settlement : How to Win Your Case Without Trial  

John A. Demay / Hardcover / Published 1992

Dispute Resolution : Negotiation, Mediation, and Other Processes  

Stephen B. Goldberg, et al / Hardcover / Published 1999

Dispute Resolution and Conflict Management in Construction  

Edward Davis(Editor), et al / Hardcover / Published 1998

Dispute Resolution and Lawyers : Abridged (American Casebook Series)

Leonard L. Riskin, James E. Westbrook / Paperback / Published 1998

Environmental Dispute Resolution (Environment, Development, and Public Policy. Environmental Policy and Planning)  

Lawrence S. Bacow, Michael Wheeler (Photographer) / Hardcover / Published 1984

Family Mediation : Managing Conflict, Resolving Disputes  

Robert Coulson / Hardcover / Published 1996

From Conflict to Cooperation : How to Mediate a Dispute  

Beverly Potter, Phil Frank / Paperback / Published 1996

Getting Justice and Getting Even : Legal Consciousness Among Working-Class Americans (Language and Legal Discourse)  

Sally Merry Engle(Editor), Sally Engle Merry / Paperback / Published 1990

Getting to Resolution : Turning Conflict into Collaboration  

Stewart Levine / Hardcover / Published 1998

How to Mediate Your Dispute  

Peter Lovenheim / Paperback / Published 1996

Hunting, Harvesting and Home (Dineen, Jacqueline. Peoples and Customs of the World.)  

Jacqueline Dineen, et al / Library Binding / Published 1998

The Keys to Conflict Resolution : Proven Methods of Settling Disputes Voluntarily  

Theodore W. Kheel, William L. Lurie (Introduction) / Hardcover / Published 1999

Mediation : A Comprehensive Guide to Conflict Resolution  

Jay Folberg, Alison Taylor (Contributor) / Hardcover / Published 1984

Mediation : Principles and Practice

Kimberlee K. Kovach / Paperback / Published 1994

Mediation and Arbitration of Employment Disputes (Jossey-Bass Conflict Resolution Series)  

John Thomas Dunlop, Arnold M. Zack (Contributor) / Hardcover / Published 1997

The Mediation Kit : Tools to Solve Disputes  

J. W., Jr. Zeigler, J. W. Zeigler Jr / Paperback / Published 1997

The Pocket Lawyer : Solve Your Own Legal Disputes (The Pocket Pro Series)  

Marilyn D. Sullivan, et al / Paperback / Published 1997

Real Justice  

Ted Wachtel / Hardcover / Published 1998
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The Resolution of Conflict : Constructive and Destructive Processes  

Morton, Deutsch / Paperback / Published 1977

Resolving Conflict Once and for All : A Practical How-To Guide to Mediating Disputes  

Mark Stein, et al / Paperback / Published 1997

Resolving Public Conflict : Transforming Community and Governance (Political Analyses)  

E. Franklin Dukes, Franklin Dukes / Paperback / Published 1996

Settling Disputes : Conflict Resolution in Business, Families, and the Legal System  

Linda R. Singer / Paperback / Published 1994

Social Power and Legal Culture : Litigation Masters in Late Imperial China (Law, Society, and Culture in China)  

Melissa MacAuley / Hardcover / Published 1999

When Push Comes to Shove : A Practical Guide to Mediating Disputes (Jossey-Bass Conflict Resolution Series)  

Karl A. Slaikeu / Hardcover / Published 1995

Workplace Dispute Resolution : Directions for the 21st Century  

Sandra E. Gleason(Editor) / Paperback / Published 1997

ADR for Financial Institutions

Robert M. Smith / Hardcover / Published 1995

ADR for Financial Institutions

Robert M. Smith / Hardcover / Published 1995

Affordable Justice : How to Settle Any Dispute, Including Divorce, Out of Court  

Elizabeth L. Allen, Donald D. Mohr (Contributor) / Hardcover / Published 1997

Alternative Dispute Resolution in a Nutshell (Nuts Hell Series)

Jacqueline M. Nolan-Haley / Paperback / Published 1992